The 5 Seconds of Summer show in São Paulo is scheduled for Friday, September 18, 2026, at Suhai Music Hall. According to the official information checked on September 11, doors open at 7:00 p.m. and the show starts at 9:00 p.m. The most important practical steps are to arrive with the ticket already loaded in the Quentro app, check the age rules for your group, and review the official pages close to the date because times, age restrictions and operating procedures can be updated.
São Paulo show details
| Item | Official information |
|---|---|
| Date | September 18, 2026, Friday |
| Doors | 7:00 p.m. |
| Show start | 9:00 p.m. |
| Venue | Suhai Music Hall |
| Address | Shopping SP Market — Av. das Nações Unidas, 22540, Jurubatuba, São Paulo - SP, 04795-000 |
| Age restriction | Age 16+ unaccompanied; children under 5 are not admitted; ages 5 to 15 only with parents or legal guardians |
| Online ticket | Digital only, accessed through the Quentro app |
These details appear on the official Ticketmaster page for São Paulo and the event page on Suhai Music Hall's website. Ticketmaster also maintains a general Brazil tour page.
When to arrive: doors at 7 p.m., show at 9 p.m.
There is a two-hour window between doors and the scheduled start. That does not mean everyone must arrive exactly at 7 p.m., but anyone who wants to reduce the risk of facing heavier queues closer to 9 p.m. should factor in travel time, entering Shopping SP Market, security checks, ticket validation and finding the correct section inside the venue.
The published show time is 9:00 p.m. Because the event is only a few days away, treat that as the current official reference rather than a guarantee that no operating change will be announced. On the day before and the day of the show, check the event page again and any messages sent by Ticketmaster or the promoter.
Holders of the No.1 Obsession VIP package have early entry and soundcheck access, but the public event page does not provide a specific early-entry time in the service details reviewed. VIP guests should therefore follow the package-specific communication rather than treating 7 p.m. as the automatic VIP check-in time.
Age restriction: who can enter without an adult
Suhai Music Hall states an age rating of 16 for unaccompanied entry. The venue also specifies that children under 5 are not admitted and that children aged 5 and older and teenagers under 16 may only enter with their parents or legal guardians. The rule is subject to change by court decision.
This is stricter than simply being accompanied by any adult. If a fan is between 5 and 15, planning should include an adult who meets the official requirement and the documents needed to prove age and legal relationship if requested. Anyone using a discounted half-price ticket should also carry supporting documentation, since Ticketmaster states that proof may be required both at purchase and at event entry.
Digital ticket: set up Quentro before leaving home
For online purchases for this event, Ticketmaster says tickets are digital only and become available within up to 24 hours after payment approval. The ticket is accessed through the Quentro app. Ticketmaster's support instructions explain how to link the order to a Quentro account and open the ticket directly in the app.
Two precautions matter. First, the QR code is dynamic and refreshes several times per minute, so screenshots and printed copies will not work for entry. Second, the first time the ticket is loaded in Quentro requires an internet connection, but once the ticket has been stored in the app it can be viewed again without an active internet connection on the phone.
Before traveling, test it: open Quentro, confirm that the September 18 event appears, open the ticket and make sure the QR code is displayed inside the app. Keep the phone charged and never share the one-time login code sent by email for Quentro access. Full instructions are in Ticketmaster's official digital-ticket access guide.
Transfers depend on promoter authorization
The event page says the transfer feature, if allowed by the promoter, is enabled 30 days before the event. Ticketmaster's help center adds that the option only appears when transfers are authorized; if the feature is not visible in Quentro, it has not been enabled for that ticket.
When available, transfers are completed in Quentro. Ticketmaster advises checking the recipient's email carefully before confirming because a completed transfer removes the ticket from the sender's account and cannot simply be canceled; in some cases, only a transfer that is still pending can be reversed. See the official transfer procedure.
There is one clear exception for this show: VIP package tickets are not transferable, according to the official event page.
Entry is single-use: leaving ends your access
Ticketmaster states that each ticket allows one entry only and that re-entry is not allowed after leaving the venue. This matters if you were planning to enter early and go back out for food, to retrieve something from a car or to meet someone outside. Take care of those needs before your ticket is scanned.
The official address for this event is Suhai Music Hall at Shopping SP Market, Av. das Nações Unidas, 22540, Jurubatuba. Because the concert ends at night and large numbers of people leave at the same time, it is also sensible to plan your trip home before arriving rather than deciding on transport only when the show is over.
What to recheck 24 to 48 hours before the show
- Doors and start time: confirm that 7 p.m. and 9 p.m. are still listed on the official pages.
- Age restriction: check whether there has been a court decision or another update affecting minors.
- Quentro: open the app and verify that the ticket is visible and working on the phone you will bring.
- Transfer: if another person will use the ticket, confirm that the button is enabled and complete the process in advance; do not rely on transfers for VIP package tickets.
- Documents: have the required proof ready for minors and for half-price tickets, when applicable.
- Operating rules: review the official event page and promoter messages for any access instructions, prohibited-item lists, bag-size limits or other rules that may be published closer to the date. Those details should not be assumed when they are not on the current event page.
Quick checklist before leaving home
- charged phone;
- Quentro installed and updated;
- September 18 ticket opened at least once inside the app;
- photo ID;
- half-price eligibility proof, if applicable;
- documents for the minor and legal guardian, if applicable;
- Suhai Music Hall address saved;
- 7 p.m. doors and 9 p.m. show time rechecked on official sources.
Official sources: Ticketmaster — São Paulo event page, Suhai Music Hall — 5 Seconds of Summer, Ticketmaster — tour page, and the Ticketmaster Help Center guide to Quentro. Information checked on September 11, 2026.
