Charlie Puth has cancelled all six concerts scheduled for Australia and New Zealand in November 2026 as part of the Whatever's Clever! World Tour. Ticket holders were notified by email, and official ticketing and venue pages have since marked the events as cancelled. As of September 19, 2026, no public reason had been given for the decision and no replacement dates had been announced.
The cancellation covers the entire announced Oceania run: one show in Auckland and five in Australia. Official sellers generally say refunds will be automatic, but processing times and procedures differ depending on where the ticket was purchased. Buyers should therefore monitor the email address linked to the order and the original seller's event page.
Which Charlie Puth shows were cancelled
| Date | City | Venue | Status |
|---|---|---|---|
| November 5, 2026 | Auckland, New Zealand | Spark Arena | Cancelled |
| November 7, 2026 | Melbourne, Australia | Rod Laver Arena | Cancelled |
| November 10, 2026 | Sydney, Australia | Afterpay Arena | Cancelled |
| November 13, 2026 | Brisbane, Australia | Brisbane Entertainment Centre | Cancelled |
| November 15, 2026 | Adelaide, Australia | Adelaide Entertainment Centre | Cancelled |
| November 17, 2026 | Perth, Australia | RAC Arena | Cancelled |
The six-date list matches the regional run reported by Billboard. The Auckland date is marked as cancelled by Ticketmaster New Zealand. In Australia, official venues and sellers have also updated their pages, including Afterpay Arena, Brisbane Entertainment Centre and Adelaide Entertainment Centre.
What has been confirmed about refunds
For Australian shows sold through Ticketek, the cancellation notice published on event pages says tickets will be automatically refunded in full to the original payment method. Buyers are told to check the email address used for the purchase for order-specific information.
Melbourne has an important additional detail because tickets were also sold through AXS. AXS says purchases made through its platform will be automatically refunded in full to the original payment method and that the money should be back within 10 business days. AXS directs Ticketek customers to the communication sent by Ticketek.
For Auckland, Ticketmaster New Zealand lists the event as cancelled. Its general cancelled-event policy says a refund request is typically not required: the face value of each ticket is processed back to the original payment method. The Ticketmaster NZ help centre says processing can take up to 10 to 12 business days, with the credit normally appearing within another 3 to 5 business days after processing, depending on the financial institution.
Why the ticketing channel matters
There is no single refund timeline that applies to every buyer. The procedure depends on the original seller, payment method and, in some cases, how the current ticket holder obtained the ticket.
- Ticketek in Australia: the official pages reviewed state that a full automatic refund will be sent to the original payment method and advise customers to monitor their email.
- AXS in Melbourne: AXS says direct purchases will be refunded automatically and gives a window of up to 10 business days for the funds to return.
- Ticketmaster in New Zealand: its standard cancellation policy provides for an automatic refund to the original payment method, subject to Ticketmaster and bank processing times.
- Transfers, resale or marketplaces: different rules may apply. Ticketmaster NZ specifically notes that tickets obtained through transfer or resale can have different procedures. Buyers who used a third party should contact the seller used for the transaction.
Is there a new date or a reason for the cancellation?
Not as of this update. Billboard reported that no reason had been announced and that Charlie Puth had not publicly addressed the decision at that time. There was also no confirmed rescheduling for Auckland, Melbourne, Sydney, Brisbane, Adelaide or Perth.
That means the current status should be treated as a cancellation, not merely a postponement. Any future return to the region would require a new announcement from the artist, promoter, venues or ticketing companies.
What ticket holders should watch now
- Check the inbox and spam folder for the email address used for the purchase.
- Confirm which company processed the payment, especially for Melbourne, where AXS and Ticketek appear in the official guidance.
- Monitor the original payment method because that is where the refund is expected to be credited.
- Avoid starting a separate chargeback before reading the ticket seller's instructions, since a refund may already be in progress.
- If the ticket came through resale, transfer, a package or another third party, follow the rules of the original point of purchase.
Until a new official update is issued, the reliable information is that all six Australia and New Zealand dates will not take place in November 2026 and ticket holders should follow the refund process set by their original seller.
