If a public streetlight is out or malfunctioning in Aracaju, the request should be filed through Conecta Aracaju, the concessionaire responsible for managing and maintaining the city's public-lighting system. As of August 2026, Conecta's official website still directs residents to the Citizen Portal and lists the toll-free number 0800 002 1743; the company also states that maintenance operates 24 hours a day, seven days a week. The Conecta Aracaju - Iluminação Pública app remains available for Android.
For a burned-out streetlight, the most straightforward approach is to identify the correct lighting point, open a service request and keep the protocol number. The pole identification number helps prevent crews from being sent to the wrong location, but the map location, street name and nearby landmarks are also useful for confirming the address.
What to note before requesting a repair
- Street and neighborhood: provide the street name and, if possible, the block between two cross streets or the number of a nearby property.
- Pole identification number: look for the identification tag or plate attached to the pole. City guidance says the street name and this number should be included in the request.
- Type of fault: state whether the light is off, flickering, on during the day, broken, turned in the wrong direction or showing another visible problem.
- Nearby landmark: a corner, square, school, business or other reference point can help when there are several poles on the same block.
In official guidance for the app, the city explained that the system can use the phone's location and display nearby lighting points on a map. Therefore, if the pole tag is unreadable, do not invent a number: select the correct point on the map when the channel allows it and describe the location as precisely as possible.
How to request a repair through the Citizen Portal
- Open the Conecta Aracaju Citizen Portal.
- Choose the option to report a problem or open a maintenance request.
- Confirm the location and select the corresponding lighting point when the map is available.
- Enter the fault and the information requested by the system.
- Review the address before submitting and save the protocol number generated by the system.
The portal is the most practical option for people who do not want to install an app. The city has described it as a web version of the same service-request flow used in the mobile app, accessible through a browser.
How to request service through the Conecta Aracaju app
The official app is listed on Google Play for Android devices and was updated in October 2025. Its store description says it can be used to report streetlight problems in the city. Municipal instructions describe a flow in which the user locates the address, chooses the pole and selects the type of incident.
Problems previously listed by the city include a light that is off, a light that stays on during the day, a broken luminaire, a light switching on and off, a luminaire turned in the wrong direction, a missing luminaire, a pole damaged in a collision, a broken luminaire arm and a situation involving accident risk. The interface may change with updates, so choose the category that most closely matches the fault you see.
How to request service by phone
Residents who prefer telephone service can call 0800 002 1743 free of charge. The number appears both on Conecta's current website and on Aracaju's Municipal Ombudsman/Transparency Portal as the contact for Emurb public lighting. The city states that the line operates 24 hours a day, every day of the week.
Before calling, have the street, neighborhood, nearby landmark and, if readable, the pole number available. At the end of the call, write down the protocol number provided by the attendant.
How to identify the pole without confusing the location
On streets with several luminaires, saying only “there is a burned-out light on Street X” may not be enough. The safest identification combines pole number + address + nearby landmark. If the digital channel shows poles on a map, check that the marker is on the correct side of the street and on the correct block.
If two or more lighting points are out, file the request according to what the system allows and clearly state how many poles are affected. Do not reuse a neighboring pole's identification number simply to move forward in the form.
How to track the service request
The protocol number is the key to following the request. Documentation from the rollout of the Citizen Portal shows that the self-service portal was created with a protocol search function. Because the interface can be updated, look on the portal for a protocol lookup or service-request history area.
If you cannot find the lookup feature in the current version of the page, keep the protocol number and call 0800 002 1743 for guidance on the status of the request. When contacting the service again, say that a request already exists to avoid an unnecessary duplicate.
How long can the repair take?
It is better not to treat a single timeframe as a guarantee for every case. In January 2025, the city said that a significant number of burned-out lamp replacement requests were being handled in approximately 72 hours. Earlier official guidance stated that service could be immediate or take 24, 48 or 72 hours depending on the complexity of the incident.
In practice, the type of fault, need for materials, condition of the pole structure and operational risk can affect the response. For a specific case, use the protocol status rather than relying only on the time elapsed since the request was opened.
When the problem is more than a burned-out light
Conecta also receives reports involving luminaire arms, broken or missing luminaires, damaged poles and risk situations related to public-lighting assets. If a part has fallen, a structure is unstable or there is any immediate danger, do not touch the pole, luminaire or cables and keep your distance until you receive appropriate guidance.
A power outage affecting homes and businesses, however, is not automatically a public-lighting fault. In that situation, the problem may belong to the electricity distribution network and require a different service channel.
Quick checklist before submitting
- confirm that the fault involves public lighting;
- note the street, neighborhood and a nearby landmark;
- record the pole identification number if it is readable;
- select the correct point on the portal or app map;
- describe the type of fault;
- submit the request and save the protocol number;
- check the existing protocol before opening a duplicate request.
Official channels
- Conecta Aracaju website: conectaaracaju.com.br
- Citizen Portal: conectailuminaaracaju.cidadeiluminada.com.br
- Phone: 0800 002 1743, listed as a 24-hour service.
- Android app: Conecta Aracaju - Iluminação Pública
The information above was checked against official sources from Conecta Aracaju, the City of Aracaju, the Transparency Portal/Municipal Ombudsman and the official app listing. Because channels and interfaces can be updated, it is worth confirming the details on the official website when you submit the request.
