The restriction imposed by the National Civil Aviation Agency (Anac) on Flybondi did not automatically cancel tickets that had already been issued. For those who purchased before the measure, the practical guideline is to monitor the reservation closely and not confuse suspending new sales with canceling the flight itself. If the trip is cancelled, the company remains responsible for the service and the alternatives provided for in Brazilian rules.
Care has gained importance because the situation has changed quickly. On July 29, 2026, Anac limited the sale of tickets after identifying signs of deterioration in Flybondi's operational capacity. According to data analyzed by the agency, the company canceled 79% of flights registered in Brazil between July 1st and 27th. The inspection also highlighted a reduction in operations, discrepancies in programming and complaints related to refunds, flight changes, assistance and service channels.
Initially, sales to Florianópolis, Maceió and Salvador were suspended, in addition to the expansion of the company's network in the country. In the most recent update located in this research, published on August 6 by Brasilturis, the suspension had also reached the Buenos Aires–Rio de Janeiro route, leaving Flybondi without selling tickets in the Brazilian market at that time.
Have you already purchased a ticket? What to check out now
It is not necessary to cancel the trip yourself just because Anac has restricted sales. It is best to check the specific status of the ticket and keep a record of what is reported.
- Check the reservation and flight status on Flybondi's official channels. The company itself informs that the passenger can monitor changes through the “My Reservation” area and through the status query. Also check the email used for the purchase, including the spam folder.
- Review date, time and airports of origin and destination. A time change can also generate rights. On international flights, Anac regulations provide for reaccommodation or full refund, if the passenger does not agree, when certain changes last longer than one hour or are communicated less than 72 hours in advance.
- Save the locator, proof of ticket and service records. Preserve emails, change messages, proof of payment, additional contracted services and protocols. The guidance published by Anac recommends having the locator and flight data on hand when looking for the company.
- If the purchase was made through a travel agency, also look for the agency. In the communication about the precautionary measure, Anac advised that passengers who purchased in this way should initially contact the intermediary.
- Use only official channels. Flybondi maintains the telephone number 0800-000-0425 for Brazil, as well as a form and other digital resources. The company expressly warns that it does not provide customer service via WhatsApp and recommends not disclosing the reservation code or bank details on social networks.
If the flight is cancelled, the choice is not just to accept another time
In cases covered by Anac Resolution No. 400, cancellation gives the passenger alternatives that must be offered by the company. Depending on the time of the trip and the most useful option for the consumer, it is possible to choose between reaccommodation, refund or execution of the service by another mode of transport.
Relocation is free. At the first opportunity, it may occur on the company's own flight or on another company's flight to the same destination. If the passenger prefers to travel on another date and time of their convenience, the rule provides for the possibility of re-accommodation on the carrier's own flight.
For a trip that has not yet started and has lost its purpose due to cancellation, the passenger can request a full refund. When the itinerary has already started, the form of reimbursement depends on whether the used section is still useful: the regulations cover situations of return of the unused section or return to origin, as the case may be.
Another important point is the deadline. In the specific communication about Flybondi, Anac informed that the full refund resulting from cancellation must be made within seven days of the request, in accordance with Resolution No. 400. Article 29 of the standard establishes the same period from the passenger's request.
This deserves attention because Flybondi's generic help page states that refund requests for canceled flights can be processed within 30 days. For situations subject to Brazilian regulations described by Anac, this information does not replace the seven-day regulatory period indicated by the agency. Save the date and protocol of the request.
No need to accept a credit for future travel just because that option is offered. The regulations provide for credit with the carrier upon agreement by the passenger. If your choice is for an appropriate refund, expressly register this in customer service.
Wasted waiting at the airport? There is assistance depending on the time
If the problem occurs when you are already at the airport, the company must provide material assistance in accordance with the waiting period. According to Anac rules, communication facilities are provided after more than one hour; feeding after more than two hours; and, when the wait exceeds four hours and there is a need for overnight accommodation, accommodation and round-trip transportation.
If you need to document the case, you can also ask the company to provide information about the reason for cancellation in writing. This helps to organize a subsequent complaint and demonstrate what happened.
Sales restrictions don't mean your ticket is gone
This is the point that can cause the most confusion. The precautionary measure announced on July 29 dealt with commercialization and expansion of operations. Anac was express in informing that tickets already issued were not affected by the decision. If one of these flights is subsequently not carried out, there will be a problem with the execution of the contract, and Flybondi remains responsible for the service arrangements.
Therefore, avoid simply buying another ticket on your own and abandoning the original ticket without first registering a request with Flybondi, especially if you intend to request a refund or re-accommodation. If it is necessary to incur an emergency expense because the company did not provide the necessary assistance, keep invoices, receipts and all protocols for possible complaints.
Reaccommodation, reimbursement and material assistance are regulatory rights. Any additional compensation for losses is not automatic for every cancellation and depends on the specific circumstances of the case.
What to do if Flybondi doesn't resolve it
The first contact must be made with the company itself or also with the intermediary agency, when the ticket was purchased through an agency. Record the protocol number and the requested solution.
If the response does not come or does not resolve the problem, the passenger can use Anac Passenger, the agency's platform for registering complaints against airlines. Since April 2026, system regulations require the transporter to respond to demands registered on the platform within ten days.
Anac uses these records to monitor and inspect the sector, but an administrative complaint does not prevent the consumer from seeking Procon or another consumer protection channel if the issue remains unresolved.
For those who have an upcoming trip, the most useful recommendation is not to wait for the day of boarding: periodically check the reservation, preserve all receipts and, if there is a cancellation, clearly inform Flybondi whether you want reaccommodation or a refund. Anac's restriction increased the need for monitoring, but did not eliminate the obligations of the company with those who have already purchased the ticket.
