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Consumer Matters, Clearly helps consumers understand purchases, contracts, charges, and complaints through official sources, checklists, and safe next steps.

Pessoa aponta uma rachadura em um pequeno eletrodoméstico preto e metálico, ao lado de caixa de papelão, celular e papéis sobre uma mesa.

Purchases & Warranties27/09/2026

Defective product in Brazil: when does the supplier’s 30-day repair period begin?

Learn when the CDC’s 30-day repair period starts, what proof to keep, when an immediate remedy applies and how it differs from the 30- or 90-day complaint periods.

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Defective product in Brazil: when does the supplier’s 30-day repair period begin?

Statutory, contractual and extended warranties in Brazil: timing and liability

Shelf price lower than checkout price: which price applies and what evidence to keep

Online store did not send an invoice: what to request and what evidence to keep

Do used products bought from a store have a warranty? Deadlines, disclosed defects and private sales

Is a virtual card safer than a physical one? What it protects — and what scams still bypass

Pre-approved credit in an app: how to compare CET and avoid the lower-payment trap

Brazil’s free electricity market for low-voltage consumers: who can choose a supplier in 2027/2028 and what remains regulated

Prime Video ads: what Senacon is reviewing and what evidence subscribers should keep

Disruptive passenger in Brazil: when an airline can suspend domestic flight access for 6 or 12 months from September 14

Automatic blocking of abusive calls: how it works, how to opt out and how to challenge a block

Event tickets in Brazil: what Decree 13,108 changes for transfers, cooling-off rights and virtual queues

International purchases up to US$ 50: what became tax-free under Remessa Conforme and why ICMS remains at checkout

Is 0303 no longer mandatory? How to identify and block unwanted telemarketing in 2026

Facta Seguradora: how to check a policy linked to your CPF and dispute unrecognized insurance

Order marked delivered but not received: what evidence to save and where to complain first

2027 school re-enrollment in Brazil: can a private school raise tuition by any amount?

Online tickets in Brazil: what changes for purchasing, virtual queues and resale under Decree 13,108/2026

Events with more than 1,000 people: when free water and personal bottles are mandatory

Can a child under 16 sit next to their responsible adult without paying a seat fee? What ANAC Resolution 807/2026 says

Cellphone or internet plan went up before 12 months? When the increase can be challenged

Your telecom provider keeps calling with plan offers: how to block the calls and when to complain

Canceled your internet service in the app? When the provider gets up to 2 business days—and when cancellation is immediate

Airline ticket bought online: do ANAC's 24 hours or the CDC's 7 days apply in 2026?

Subscription renewed automatically and charged your card: does canceling entitle you to a refund?

Does an improper charge result in a double refund? What changes between amount charged, amount paid and justifiable mistake

Purchase not recognized on the card: what to do right away, what to keep and how to follow up on the dispute

I paid the debt and my name remains on Serasa or SPC: when do the 5 working days start and what to do

Internet or cell phone bill with the wrong amount: how to dispute just the extra charge and avoid suspension

Loyalty fine on internet, cell phone or TV: when it can be charged and when cancellation should be carried out without a fine

Consumidor.gov.br, Procon or regulator: where to take each type of complaint?

Debt older than 5 years “disappears”? Understand negation, prescription and Serasa Limpa Nome

Flybondi ticket to Brazil: what to check and what to ask for if the flight is canceled

Father's Day online shopping: when does the 7-day right of withdrawal period begin?

Father's Day gift delayed: how to charge for delivery, cancel and request refund with proof

How to consult Anvisa alerts and confirm product, batch and date: step by step

Father's Day gift: when the store is obliged to exchange and when it is not

Anvisa orders seizure of counterfeit batch of Omegafor Plus: how to check before using

iFood Club under notification: how to check if the discount is real and save proof

How to find out if a used car has a pending recall before purchasing

Missed recall: is the repair still free even after years?