Consumer Matters, Clearly helps consumers understand purchases, contracts, charges, and complaints through official sources, checklists, and safe next steps.
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Learn when the CDC’s 30-day repair period starts, what proof to keep, when an immediate remedy applies and how it differs from the 30- or 90-day complaint periods.
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Compare timelines, documents and responsibility for product defects, including latent faults discovered after the manufacturer's warranty.
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If the same product shows a lower shelf price than the checkout price, the lower amount applies. Learn how to verify the offer, preserve evidence, and respond if the store refuses.
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Learn why the fiscal document must be made available for an online purchase, where to look for the NF-e, and which records to preserve when contacting the seller.
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Deliveries, defects, exchanges, guarantees, offers and in-person or digital purchases.
Contracts and Subscriptions6 articlesReading of contracts, cancellations, renewals, loyalty and possible abusive clauses.
Charges, Credit & Debt5 articlesUndue charges, registrations, responsible credit, negotiation and over-indebtedness.
Services & Customer Support9 articlesProblems with telecommunications, banks, transport and other services, respecting sectoral rules.
Complaints and Evidence5 articlesDocuments, protocols, complaint models and choice between company, Consumidor.gov.br, Procon and regulator.
Understanding the Consumer Code (CDC)3 articlesFundamental concepts, basic rights, glossary and limits of consumer protection rules.
Recent posts and new content.
Used goods sold by a professional supplier remain covered by Brazil's statutory warranty. Learn the deadlines, disclosed defects, hidden defects and what changes in private sales.
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A virtual card can reduce data exposure in online purchases, especially with a dynamic CVV and spending controls, but it does not stop phishing, fake bank support, or account compr...
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Learn how to compare pre-approved credit by CET, term and total cost, and why a lower monthly installment can still mean paying more overall.
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Decree 13,097/2026 opens Brazil’s free electricity market to low-voltage consumers in two stages: commercial and industrial customers from November 25, 2027, and all other customer...
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Senacon opened a preliminary review of Prime Video ads and changes affecting existing contracts. See what remains under review and which records are worth preserving.
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ANAC Resolution 800/2026 creates 6- or 12-month suspensions for extremely serious misconduct. See the cases, defense rights, refunds, and limits.
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Learn when a carrier may enable network-level anti-spam protection, how to opt out and how to request review of an improper block.
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See which rules under Decree 13,108 are already in force and which take effect on September 21 for online ticket purchases, transfers, cooling-off rights and virtual queues.
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Since May 12, 2026, purchases by individuals on Remessa Conforme-certified websites can have 0% Import Duty up to US$ 50, while state ICMS still applies. See how the threshold and ...
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Deliveries, defects, exchanges, guarantees, offers and in-person or digital purchases.
When purchasing online for Father's Day, the 7-day period for regret is due to the signing of the contract or receipt, as applicable.
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If the gift did not arrive on the promised date, gather the evidence and choose: demand delivery, accept an equivalent or cancel with a refund.
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The measure only affects batch B25 2501951, validity 08/27. See where to check the data, what to photograph and which receipts to keep.
Read articleLearn when the CDC’s 30-day repair period starts, what proof to keep, when an immediate remedy applies and how it differs from the 30- or 90-day complaint periods.
Read articleReading of contracts, cancellations, renewals, loyalty and possible abusive clauses.
Brazilian law sets no fixed percentage cap on school tuition increases, but the 2027 adjustment is not unrestricted: it must be tied to demonstrable costs and presented transparent...
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Understand Anatel's 12-month rule, distinguish a price adjustment from an expiring discount or offer change, and see what evidence to gather for a billing dispute.
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Digital self-service cancellation can take up to 2 business days; with an attendant, it must take effect immediately. Learn what to save and how to dispute later charges.
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Canceling a renewed subscription may stop future charges, but it does not guarantee a refund for the cycle already paid. Understand when a refund may be due and what is still only ...
Read articleUndue charges, registrations, responsible credit, negotiation and over-indebtedness.
The double return of the CDC depends, as a rule, on undue payment. Understand how to calculate the excess paid, when cancellation or simple refund is appropriate and how justifiabl...
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Know how to differentiate a strange name on the invoice from a truly unauthorized purchase, act quickly, save evidence and follow up on the dispute without making a payment error.
Read articleLearn how to compare pre-approved credit by CET, term and total cost, and why a lower monthly installment can still mean paying more overall.
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The period of five working days begins after full and effective payment. See how to count, identify the active record and charge the write-off correctly.
Read articleProblems with telecommunications, banks, transport and other services, respecting sectoral rules.
The 0303 prefix is now optional. Learn how to identify calls, use Não Me Perturbe, block numbers and escalate a complaint to Anatel.
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ANAC Resolution 807/2026 guarantees a contiguous seat with a responsible adult or family member and bars an extra fee for assigning the minor's seat, with exceptions.
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Learn how to record your opt-out from provider telemarketing, use Não Me Perturbe, keep evidence, and escalate a complaint if the offers continue.
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In 2026, ANAC guarantees penalty-free cancellation within 24 hours when the flight is at least 7 days away. The CDC provides 7 days, but the conflict is still before the STJ.
Read articleConsumer Matters, Clearly publishes educational information about consumer relations in Brazil. Our content is based on legislation, official agencies, and regulators, distinguishes general rules from exceptions, and shows how to organize documents, make requests, and find service channels. The blog does not analyze individual cases or replace legal advice. Articles involving deadlines, contracts, credit, liability, or court measures receive qualified human review and are updated when relevant sources change.
