Scams and Security

Prevention and response to financial fraud, account takeovers, scams and improper transfers.

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Boleto bancário sendo conferido com lupa ao lado de celular que mostra dados do pagamento e alertas visuais de segurança.

Scams and Security21/09/20266 min read

Fake boleto: how to verify the beneficiary, bank and amount before paying

Before confirming a Brazilian boleto payment, compare the details shown by your bank with the charge you expect. Use this quick checklist to verify the source, beneficiary, destina...

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Pessoa cancela uma transferência agendada no celular enquanto alerta, calendário, relógio e uma figura encapuzada simbolizam um golpe interrompido.

Scams and Security01/09/20266 min read

Scheduled Pix scam: when you can cancel and what to do if it has already gone through

If the Pix is still only scheduled, there is a specific cancellation deadline. If it has already gone through, the route changes to a fraud dispute and MED.

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Homem analisa no celular uma mensagem de MED recusado, ao lado de comprovantes e de ícones que representam SAC, ouvidoria, reclamação, segurança e orientação jurídica.

Scams and Security16/08/202611 min read

Pix MED denied by the bank: what to do after the refusal and which channels can help

The MED's denial does not automatically close all alternatives. Understand the reason for the refusal, gather evidence and choose the appropriate channel to dispute or seek guidanc...

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Montagem editorial com celular exibindo confirmação de pagamento via Pix diante de homem preocupado, com figura encapuzada ao fundo e avisos sobre o MED.

Scams and Security16/08/202610 min read

I made a Pix for a scammer: what to do now, when the MED applies and what the limits are

If you made a Pix because of a scam, dispute the transaction immediately. Understand when the MED can recover values, the deadlines and the cases in which it does not apply.

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