Scams and Fraud

Signals, checks and actions regarding suspicious messages, calls, charges and pages.

14articles

Mulher consulta um celular ao lado de uma interface genérica de marketplace, com caixa de entrega, escudo de segurança, alerta vermelho, link suspeito e figura encapuzada simbolizando tentativa de golpe.

Scams and Fraud26/09/20266 min read

Marketplace purchase: how to spot a fake request to pay outside the platform

Requests for Pix, QR code, bank transfer or extra fees sent by WhatsApp, SMS, email or an external link may indicate fraud. Learn how to verify the order in the official app, ident...

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Pessoa confere o destinatário de um Pix no celular diante de um checkout de e-commerce com QR Code e alertas de possível fraude.

Scams and Fraud13/09/20266 min read

Pix checkout scam: how to spot a swapped QR code and what to do after paying

A legitimate checkout can be compromised and replace the Pix QR code or copy-and-paste code. Learn what to verify before paying and how to act quickly with your bank, MED, the stor...

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Mãos segurando celular com conversa de suposto advogado, balança da Justiça ao fundo e alerta visual de fraude ao lado.

Scams and Fraud12/09/20267 min read

Fake lawyer scam on WhatsApp: how to use ConfirmADV before sending a Pix

Learn how to check registration and identity, verify a payment request through another channel, spot warning signs, preserve evidence and act if you already sent a Pix.

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Mãos seguram um celular na prévia de pagamento Pix ao lado de um boleto com QR Code, com uma placa amarela de pagamento por Pix ao fundo.

Scams and Fraud02/09/20267 min read

QR code on a boleto, sign or poster: how to check where it leads before paying without opening a suspicious link

Learn how to verify the recipient, amount and context of a QR code before paying with Pix, without relying on suspicious links, and what to do if the code was altered.

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Smartphone exibindo chamada de empresa genérica com selo de verificação, enquanto uma silhueta suspeita e um alerta aparecem ao fundo.

Scams and Fraud01/09/20267 min read

Is a call with a name or brand on screen safe? What authentication really proves

An authenticated-call badge can confirm the origin and show a name or logo, but it does not certify the conversation itself. Learn the limits, device compatibility, and scam warnin...

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Mãos seguram celular com tela ilustrativa de boletos no DDA ao lado de boleto bancário, símbolo de alerta e bilhete indicando cobrança não reconhecida.

Scams and Fraud25/08/20269 min read

Unknown bill in DDA: is it a scam? What the registration proves before you pay

An unexpected bill in DDA is neither an automatic debit nor, by itself, proof that the debt is legitimate. See what to verify before authorizing payment.

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Mulher observa com desconfiança um celular exibindo ligação de uma central bancária genérica, com indicação de número validado e aviso para confirmar antes de informar dados.

Scams and Fraud19/08/20269 min read

The bank number appeared on the screen: how do you know if the call is real or a fake call center?

The number displayed on the cell phone may be spoofed. See how to interpret “Validated Number”, what banks can ask for and how to confirm the connection through an independent chan...

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Celular genérico mostrando uma transferência recebida e um símbolo de alerta, representando a devolução segura de um Pix inesperado.

Scams and Fraud08/08/20266 min read

I received a Pix that I don't recognize and was asked to return it in another key: what should I do?

Did you receive a Pix that you don't recognize? Do not return for another key. Check your statement and use the returns function linked to the original transaction.

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Smartphone genérico com uma transação Pix e símbolo de alerta, representando a contestação de um golpe e a tentativa de recuperar valores pelo MED.

Scams and Fraud07/08/20266 min read

Fell into a scam via Pix: when to activate the MED and why it is not an automatic refund

Did you fall for a scam via Pix? Activate MED in your institution's app as soon as possible. Understand when it applies, why it does not guarantee a refund and what is excluded fro...

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Fluxograma de verificação de uma cobrança de entrega por Pix, da mensagem recebida ao acesso dos canais oficiais da transportadora e do banco.

Scams and Fraud06/08/20269 min read

Father's Day: fake delivery and Pix fee scam — 7 checks before paying

Did you receive a message about your order being stopped and being charged by Pix? See seven checks to confirm tracking, carrier, domain and payment without clicking.

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Checklist para verificar promoção e loja antes de pagar o presente do Dia dos Pais

Scams and Fraud04/08/202610 min read

Father's Day scams: 8 checks before paying for an offer from an unknown store

Before Father's Day, use eight checks to validate domain, company, price, recipient and payment before trusting a promotion.

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Pessoa interrompe um Pix diante de um alerta enquanto confere uma oferta de investimento em canais oficiais.

Scams and Fraud03/08/202610 min read

Convincing video does not prove investment: 7 checks before Pix

Convincing videos, well-known brands and daily promises can create a scam. See seven checks to validate the offer and stop Pix in time.

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