Contracts and Subscriptions

Reading of contracts, cancellations, renewals, loyalty and possible abusive clauses.

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Sala com TV exibindo anúncio em serviço de streaming, celular com tela de assinatura e mesa com documentos, fatura, lupa e balança da justiça.

Contracts and Subscriptions11/09/20267 min read

Prime Video ads: what Senacon is reviewing and what evidence subscribers should keep

Senacon opened a preliminary review of Prime Video ads and changes affecting existing contracts. See what remains under review and which records are worth preserving.

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Mesa escolar com contrato de rematrícula 2027, calendário, mochila, livros, materiais escolares e checklist de conferência.

Contracts and Subscriptions03/09/20265 min read

2027 school re-enrollment in Brazil: can a private school raise tuition by any amount?

Brazilian law sets no fixed percentage cap on school tuition increases, but the 2027 adjustment is not unrestricted: it must be tied to demonstrable costs and presented transparent...

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Pessoa compara no celular uma fatura de internet mais cara com contrato de reajuste, calendário de 12 meses e checklist de provas.

Contracts and Subscriptions02/09/20267 min read

Cellphone or internet plan went up before 12 months? When the increase can be challenged

Understand Anatel's 12-month rule, distinguish a price adjustment from an expiring discount or offer change, and see what evidence to gather for a billing dispute.

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Mãos seguram celular na tela de confirmação de cancelamento ao lado de roteador Wi‑Fi e calendário destacando dois dias úteis.

Contracts and Subscriptions01/09/20267 min read

Canceled your internet service in the app? When the provider gets up to 2 business days—and when cancellation is immediate

Digital self-service cancellation can take up to 2 business days; with an attendant, it must take effect immediately. Learn what to save and how to dispute later charges.

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Pessoa segura celular com orientações sobre renovação automática ao lado de notebook com cobrança de assinatura no cartão e cartão de crédito sobre a mesa

Contracts and Subscriptions28/08/202610 min read

Subscription renewed automatically and charged your card: does canceling entitle you to a refund?

Canceling a renewed subscription may stop future charges, but it does not guarantee a refund for the cycle already paid. Understand when a refund may be due and what is still only ...

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Homem analisa contrato com destaque para multa de fidelidade ao lado de celular, roteador, controle remoto, equipamento de TV e balança que simboliza direitos do consumidor.

Contracts and Subscriptions15/08/202610 min read

Loyalty fine on internet, cell phone or TV: when it can be charged and when cancellation should be carried out without a fine

The fine can only follow rules of term, benefit and proportionality. If the operator fails to comply with the contract or legal obligation, cancellation may occur without this char...

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