Complaints and Evidence

Documents, protocols, complaint models and choice between company, Consumidor.gov.br, Procon and regulator.

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Pessoa confere uma apólice de seguro enquanto consulta seguros no celular ao lado de um notebook.

Complaints and Evidence09/09/20268 min read

Facta Seguradora: how to check a policy linked to your CPF and dispute unrecognized insurance

Learn how to use Susep’s insurance search, understand the precautionary measure against Facta, and document a dispute over an unrecognized policy.

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Mulher agachada diante da porta de um condomínio com capacho vazio, conferindo o celular e um comprovante enquanto porteiro e vizinha observam ao fundo.

Complaints and Evidence08/09/20268 min read

Order marked delivered but not received: what evidence to save and where to complain first

Learn what to document immediately, how to contact the retailer and carrier, and when to escalate to Consumidor.gov.br or a Procon office.

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Pessoa organizando documentos de uma reclamação de consumo diante de três caminhos possíveis de atendimento, sem logotipos ou texto na cena.

Complaints and Evidence08/08/20268 min read

Consumidor.gov.br, Procon or regulator: where to take each type of complaint?

Consumidor.gov.br, Procon and regulatory agencies have different functions. See which channel to use depending on the desired result and when it may be necessary to go to court.

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Tela da consulta de alertas sanitários da Anvisa ao lado de um fluxo para conferir produto, lote, escopo e provas da compra.

Complaints and Evidence04/08/20267 min read

How to consult Anvisa alerts and confirm product, batch and date: step by step

Learn how to locate health alerts, check the scope per batch, check compliance and gather evidence before using, returning or reporting a product.

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Checklist para comparar o mesmo pedido no iFood, mantendo restaurante, produto, complementos, endereço, horário e etapa do carrinho iguais

Complaints and Evidence03/08/202610 min read

iFood Club under notification: how to check if the discount is real and save proof

Procon-JP notified iFood about complaints involving the Club. See how to compare the final total, interpret the coupon, and preserve useful evidence.

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