Services & Customer Support

Problems with telecommunications, banks, transport and other services, respecting sectoral rules.

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Torre de transmissão ao pôr do sol ligada visualmente a fontes hidrelétrica, eólica, solar e industrial, diante de uma residência e um pequeno comércio com dois consumidores.

Services & Customer Support12/09/20268 min read

Brazil’s free electricity market for low-voltage consumers: who can choose a supplier in 2027/2028 and what remains regulated

Decree 13,097/2026 opens Brazil’s free electricity market to low-voltage consumers in two stages: commercial and industrial customers from November 25, 2027, and all other customer...

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Funcionária de companhia aérea faz gesto de parada diante de passageiro no portão de embarque, com avisos de suspensão de 6 e 12 meses ao lado.

Services & Customer Support11/09/20267 min read

Disruptive passenger in Brazil: when an airline can suspend domestic flight access for 6 or 12 months from September 14

ANAC Resolution 800/2026 creates 6- or 12-month suspensions for extremely serious misconduct. See the cases, defense rights, refunds, and limits.

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Mulher observa o celular ao lado de uma representação de chamada bloqueada e ícones de ligações repetidas.

Services & Customer Support11/09/20265 min read

Automatic blocking of abusive calls: how it works, how to opt out and how to challenge a block

Learn when a carrier may enable network-level anti-spam protection, how to opt out and how to request review of an improper block.

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Mãos seguram smartphone com chamada de telemarketing 0303 enquanto o botão de recusar é acionado, ao lado de um símbolo de bloqueio telefônico.

Services & Customer Support10/09/20265 min read

Is 0303 no longer mandatory? How to identify and block unwanted telemarketing in 2026

The 0303 prefix is now optional. Learn how to identify calls, use Não Me Perturbe, block numbers and escalate a complaint to Anatel.

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Mãe e filha menor sentadas lado a lado em poltronas de avião junto à janela, sorrindo uma para a outra.

Services & Customer Support02/09/20266 min read

Can a child under 16 sit next to their responsible adult without paying a seat fee? What ANAC Resolution 807/2026 says

ANAC Resolution 807/2026 guarantees a contiguous seat with a responsible adult or family member and bars an extra fee for assigning the minor's seat, with exceptions.

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Mão segurando smartphone que exibe chamada de uma operadora oferecendo plano, com opção de bloquear na tela.

Services & Customer Support01/09/20264 min read

Your telecom provider keeps calling with plan offers: how to block the calls and when to complain

Learn how to record your opt-out from provider telemarketing, use Não Me Perturbe, keep evidence, and escalate a complaint if the offers continue.

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Pessoa em terminal de aeroporto segura bilhete aéreo e celular com comparação entre os prazos de 24 horas da ANAC e 7 dias do CDC.

Services & Customer Support30/08/20268 min read

Airline ticket bought online: do ANAC's 24 hours or the CDC's 7 days apply in 2026?

In 2026, ANAC guarantees penalty-free cancellation within 24 hours when the flight is at least 7 days away. The CDC provides 7 days, but the conflict is still before the STJ.

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Mãos segurando um celular com aviso de valor incorreto e uma fatura de telecomunicações que destaca a parcela contestada e o valor não contestado.

Services & Customer Support15/08/20269 min read

Internet or cell phone bill with the wrong amount: how to dispute just the extra charge and avoid suspension

Anatel allows you to contest only the portion considered undue, receive a new invoice for the remaining amount and suspend the cutoff deadlines while the operator analyzes it.

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Passageiro consultando o status de um voo no celular em área de embarque, com mala ao lado e sem marcas ou dados pessoais visíveis.

Services & Customer Support07/08/20266 min read

Flybondi ticket to Brazil: what to check and what to ask for if the flight is canceled

Anyone who already has a Flybondi ticket must confirm their flight status and keep the receipts. If there is a cancellation, there is the right to reaccommodation or refund.

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