Purchases & Warranties

Deliveries, defects, exchanges, guarantees, offers and in-person or digital purchases.

13articles

Pessoa aponta uma rachadura em um pequeno eletrodoméstico preto e metálico, ao lado de caixa de papelão, celular e papéis sobre uma mesa.

Purchases & Warranties27/09/20266 min read

Defective product in Brazil: when does the supplier’s 30-day repair period begin?

Learn when the CDC’s 30-day repair period starts, what proof to keep, when an immediate remedy applies and how it differs from the 30- or 90-day complaint periods.

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Mesa de madeira com notebook, caixa de compra, celular, fritadeira elétrica e três folhas identificadas como garantia legal, contratual e estendida.

Purchases & Warranties22/09/20266 min read

Statutory, contractual and extended warranties in Brazil: timing and liability

Compare timelines, documents and responsibility for product defects, including latent faults discovered after the manufacturer's warranty.

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Consumidora compara shampoo com etiqueta de R$ 12,90 na prateleira e cobrança de R$ 17,90 no caixa, enquanto registra o preço com o celular.

Purchases & Warranties14/09/20265 min read

Shelf price lower than checkout price: which price applies and what evidence to keep

If the same product shows a lower shelf price than the checkout price, the lower amount applies. Learn how to verify the offer, preserve evidence, and respond if the store refuses.

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Mesa com notebook exibindo compra online, caixa entregue, celular, comprovantes, pasta de provas, lupa e documento de nota fiscal marcado como não enviado.

Purchases & Warranties14/09/20265 min read

Online store did not send an invoice: what to request and what evidence to keep

Learn why the fiscal document must be made available for an online purchase, where to look for the NF-e, and which records to preserve when contacting the seller.

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Atendente apresenta smartphone usado em loja, com comprovante e símbolo de proteção, enquanto uma cena secundária mostra venda entre particulares e inspeção de defeitos.

Purchases & Warranties14/09/20266 min read

Do used products bought from a store have a warranty? Deadlines, disclosed defects and private sales

Used goods sold by a professional supplier remain covered by Brazil's statutory warranty. Learn the deadlines, disclosed defects, hidden defects and what changes in private sales.

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Pessoa fazendo compra online no celular ao lado de um cartão virtual azul com escudo de segurança, um cartão físico sobre a mesa e um alerta visual de phishing ao fundo.

Purchases & Warranties13/09/20269 min read

Is a virtual card safer than a physical one? What it protects — and what scams still bypass

A virtual card can reduce data exposure in online purchases, especially with a dynamic CVV and spending controls, but it does not stop phishing, fake bank support, or account compr...

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Mão segura celular com ingresso digital diante de um show, cercado por painéis que representam transferência, arrependimento e posição em fila virtual.

Purchases & Warranties11/09/20269 min read

Event tickets in Brazil: what Decree 13,108 changes for transfers, cooling-off rights and virtual queues

See which rules under Decree 13,108 are already in force and which take effect on September 21 for online ticket purchases, transfers, cooling-off rights and virtual queues.

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Caixa de encomenda internacional ao lado de um notebook com checkout que destaca Imposto de Importação em 0% e ICMS ainda cobrado.

Purchases & Warranties10/09/20265 min read

International purchases up to US$ 50: what became tax-free under Remessa Conforme and why ICMS remains at checkout

Since May 12, 2026, purchases by individuals on Remessa Conforme-certified websites can have 0% Import Duty up to US$ 50, while state ICMS still applies. See how the threshold and ...

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Pessoa conferindo uma compra online recém-entregue ao lado de uma caixa de presente, em referência ao direito de arrependimento.

Purchases & Warranties07/08/20264 min read

Father's Day online shopping: when does the 7-day right of withdrawal period begin?

When purchasing online for Father's Day, the 7-day period for regret is due to the signing of the contract or receipt, as applicable.

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Linha do tempo de uma compra online mostrando pedido, prazo prometido, atraso, reclamação e solicitação de reembolso

Purchases & Warranties06/08/202612 min read

Father's Day gift delayed: how to charge for delivery, cancel and request refund with proof

If the gift did not arrive on the promised date, gather the evidence and choose: demand delivery, accept an equivalent or cancel with a refund.

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Embalagem genérica de suplemento com destaque para os campos de lote e validade, ao lado de um símbolo de alerta sanitário.

Purchases & Warranties03/08/20268 min read

Anvisa orders seizure of counterfeit batch of Omegafor Plus: how to check before using

The measure only affects batch B25 2501951, validity 08/27. See where to check the data, what to photograph and which receipts to keep.

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Pessoa consultando no celular a situação de recall de um carro usado antes de fechar a compra

Purchases & Warranties03/08/202610 min read

How to find out if a used car has a pending recall before purchasing

Before buying a used car, check the recall at Senatran, check the license plate and chassis and ask the seller for proof of the repair before closing the deal.

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